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FAQ – Frequently asked questions


  1. I would like to be informed about new, special offers
  2. How can I find product that I am looking for?
  3. How to choose the right size?
  4. I forgot my password
  5. Discounts – discount vouchers
  6. When will I receive my order? – Tracking of shipments
  7. Do not see the size you want to buy
  8. Return of goods – rescission of contract
  9. Exchange of size – the exchange of goods for other goods

I would like to be informed about new, special offers


Firstly, it is important to check the box -newsletter- while registering on our web page. Only in that case you will receive information about news, events and also you will receive special discount vouchers or cash vouchers. All that only for registered users!

Second possibility is of become fan of our Facebook pages where you can find picture galleries, news, special offers and other special events. Here you can evaluate our offers and services, discuss with a large group of our customers. Moreover, you can give us suggestions for proper selection of products, brands and brands for you.

Finally, you can participate in competitions that we are organizing on our Facebook pages. Facebook page for your country you can find here

We would kindly ask you to check twice whether you had fill in your delivery address and phone number (on which courier will contact you) correctly. This will help you to prevent any complications while receiving your orders.

If you are looking for our contact – you can find it here

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How can I find product that I am looking for?


You will have few possibilities.

If you want to find all product that you are searching for please use left menu where you can find different department. All of the department are arranged according to the types of products and brands.

Directlyin thedepartmentca­nusefiltersto­find the specificproduct typeorbrandyou­choose. Using thisfilter you can displayproduc­tsbybrand, size, color orsymptoms such asnews, events, limitedcollection, ortopproduct.

If you are looking for concrete product please use search on the top right corner. Or you can use advanced search.

Do not forget that we are producing all pictures ourselves and in high definition so you are able to see every detail by using magnifying glassoneachpro­duct card.

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How to choose the right size?


You can find (on each product’s card) table with sizes. Here you can choose the right size.

For search of desirable size of products please use filter in every department!

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I forgot my password


All you need to do is to confirm the empty name and password when logging in (click on the red box OK).

You will see a box where you enter your e-mail used for registration. After that you will receive your new password.

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Discounts – discount vouchers


  1. Discounts are apply generally to all customers, all of them are displayed on our site.
  2. We are sending discount voucher to the customers that had activated reviewing of newsletters.

We are sending NEWSLETERS by email maximally 2–3 times per month. That means 2–3 emails that are worth reading. You will be informed about all news, discounts and you will also receive discount vouchers!

Buy better than others!

Activate receiving of the newsletters by entering your e-mail in to the left column of our webpage „news by e-mail“.

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When will I receive my order? – Tracking of shipments


We try to ship orders the same day the order is accepted (after receiving order till 13–15 hours) Movement–delivery of the order you can check by clicking on the order number in your order overview.

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Do not see the size you want to buy


In the case that you do not see the size you are interested in it means,that goods are not in stock. It is sold out.

Most of the goods are limited collections that are ordered 4–6 months before receiving them. That is why it is not possible to additionally order goods from the brand.

That is why, when you like some item buy it immediately and do not wait for discount or special offer!

It may happen that your size is already sold out and it will be not ordered once again for reasons mentioned above.

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Return of goods – rescission of contract


In the case that product is not good for you and you cannot exchange it for other goods, you can with draw from the purchase contract.

All you need to do is to send goods back (within 7 working days) to the address placed on the invoice. Please, send also copy of the invoice on which you write that you are returning the goods and asking to return the money back. Do not forget to write down the bank account number to which you wish to the money.

You will get your money (for your returned goods) within 15 days on the bank account that will be written on an invoice or accompanying document.

Important warning: Goods must be not worn; they also must be wrapped in original packaging, including labels.

Goods wrapped in original boxes do not send back in bubble envelopes! When original boxed is damaged you are loosing right of return!

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Exchange of size – the exchange of goods for other goods


All you need to do is to send goods back to the address placed on the invoice.

Also you need to add copy of the invoice on which you will write desired changed. You can also write accompanying document whey you will place invoice number and desired exchange.

You can also change goods for different model. However, it is better to write down two models in the case we will not have the first one we can send you the other one.

Exchange of goods for goods we realize up to 30 days. You will pay the price of goods at the time of your order. This applies in the case of sales and special offers.

Requested change will be realized immediately.

Important warning: Goods must be not worn; they also must be wrapped in original packaging, including labels.

Goods wrapped in original boxes do not send back in bubble envelopes! When original boxed is damaged you are loosing right of return!

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