PRIVACY POLICY

Version 1. effective from 07.01.2025

Our e-shop Dessue.com , EDES, s.r.o., ID: 55532489, with registered office at Ivanská cesta 36, ​​821 04 Bratislava, Municipal Court Bratislava III, Section: Sro, File number: 46652/S (hereinafter referred to as the "Controller") clearly and openly discloses how it processes your personal data in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, the General Data Protection Regulation (hereinafter referred to as the "GDPR"). Please also read the Cookie Policy.

We respect your right to privacy. In the interest of transparency, this policy provides detailed information about what personal data we process, for what purpose, for how long, to whom we transfer it, what your rights are and much more.

1. Data protection is a priority for us in everything we do. 

Your trust is important to us. We respect your control over your personal data and digital content and it is our priority to prevent any unauthorised access to it. Whenever we ask you for information, we need it, that's all we ask. We use a double opt-in feature to verify your email.

What personal information do we request from you?

We collect personal information that you provide to us, for example when you order something, contact us or provide a review of a purchase or item. The personal data you provide to us includes both mandatory data: contact information and payment information and optional data. You cannot purchase from us without providing the mandatory data. You voluntarily provide us with personal data where we ask for your consent, e.g. for registration, newsletter, advice, discussions, reviews, etc., to the extent indicated therein.

How do we use your personal data?

For example, we need your data for the following purposes:

To create and manage your personal account (registration)
To process your orders, deliver goods, handle returns or complaints
To send you updates on the status of your order by text message
Contact you in case of problems with the delivery of your ordered goods
Answer your questions and inform you about new and changed services
Send you commercial communications about current promotions and discounts (newsletter)
Manage your account and check your payment record
To carry out analyses to provide you with relevant goods
To check your age due to legal regulations regarding online shopping
Send you satisfaction surveys to give you the opportunity to influence our offer and services
To test and improve our systems through which we provide our services
To prevent misuse of our services

We will retain your personal data for as long as necessary, and in particular for the purposes set out above:

For purchases with or without registration, for a period of three years, with the new three-year period starting from the date on which I place my last order,
for the evaluation of purchases or goods for a period of three years,
for sending commercial communications without making a purchase, discussion, watchdog, contact form, advice, product enquiry, etc. for a period of one year,
or for a statutory period (for 11 years of the data on the tax document, fulfilling the legal obligation under Act No. 235/2004 Coll., on value added tax, as amended).

Thereafter, your personal data will be deleted if you do not agree to the extension of the processing of your personal data.

2. We will protect you

Improving our services. We have taken technical and organisational measures to protect your data from loss, manipulation and unauthorised access. We continually adapt our security measures in line with technological advances and developments. To make card payments with us as secure as possible, all information is sent in encrypted form using SSL. This means that the information passes through a secure connection and that your credit card details cannot be read by external parties. When you pay by card, we work with an authorised payment facilitator who helps us verify directly with your bank that the card is valid for purchases. We do this through our services and by sharing information with you. The data we collect from you is stored only within the European Union.

3. You decide how much you share with us

To provide you with even better service and relevant news, we collect information about how our apps are used. This means that when you use our website, we find out what features are used most often and what actions trigger error messages. However, if you don't like tracking, you can turn on anonymous mode on your browser or set cookies. Read more in the Cookie Policy.

You can also revoke your consent by clicking on the "Unsubscribe Newsletter" link in the email sent to you or by contacting us at our address: info@dessue.com

4. We choose service providers we can trust

We are part of an internet company in which we cannot exist without external providers. The data we collect may be made available to these processors:

Shopion s.r.o., ID: 06919324., VAT: CZ06919324. Wellnerova 1322/3c, Olomouc, 77900. File No. C 73784 at the Regional Court in Ostrava.

Possibly to other providers of processing software, services and applications, which we do not currently use. We never provide, sell or exchange your data with third parties for trading purposes.

5. What are your rights? 

You have the right to request information about what personal data we hold about you (free of charge once a year). If this information is incorrect or incomplete, you can ask us to correct or remove it. We cannot remove your information if we are prevented from doing so by legal data retention regulations, such as the Accountancy Act, or for other valid reasons such as outstanding debts. You have the right to withdraw your consent to the processing of your personal data at any time (Art. 7(3) GDPR), the right to request access to your personal data (Art. 15 GDPR), the right to rectification (Art. 16 GDPR) or erasure (Art. 17 GDPR), the right to restriction of processing (Art. 18 GDPR), and to object to processing (Art. 21 GDPR), you have the right to the portability of these data to another controller (Art. 20 GDPR), as well as the right to lodge a complaint with the Data Protection Authority if you consider that our company's processing of personal data is in breach of the GDPR (Art. 77 GDPR).

6. There is no privacy without security

Secure services help keep personal data safe from cyber attacks and prying eyes. There is no guarantee of privacy without security. With our commitment to cyber security, we can offer you truly secure digital services.